Terms and Conditions

Last updated: March 2026

Welcome to Suppcity.com.au ("Suppcity"). These Terms and Conditions govern your use of the Suppcity website, mobile apps, and any services provided by Suppcity Australia (ABN 28 069 966 859). By accessing our services, browsing our website, or placing an order, you agree to these Conditions of Use and Sale. Please read them carefully.

1. Key Policies

Our services comply with the Australian Consumer Law (ACL), ensuring your consumer rights are protected.
We respect your Privacy and safeguard your personal data in accordance with applicable laws.
By using Suppcity Services, you consent to receive communications electronically, including order confirmations, promotional offers, and policy updates.

2. Intellectual Property

All content on Suppcity Services—including text, graphics, logos, images, videos, and software—is the property of Suppcity or its content suppliers and is protected by Australian and international copyright laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited without prior written consent from Suppcity.

Suppcity’s trademarks, logos, and trade dress may not be used in connection with any product or service without express written permission. All other trademarks appearing on our services remain the property of their respective owners.

3. Your Account

To access certain features, such as placing orders or tracking deliveries, you may need to create a Suppcity account. You are responsible for:

Maintaining the confidentiality of your account credentials, including your password.
Ensuring all account information (e.g., email, address) is accurate and up-to-date.
Notifying us immediately of any unauthorized use or security breaches at [email protected].

Suppcity reserves the right to suspend or terminate accounts that violate our policies, engage in fraudulent activity, or misuse our services. You may close your account at any time by contacting us.

4. Reviews and Content Submissions

We encourage you to submit reviews, comments, ratings, and other feedback about our products and services, provided the content is lawful, respectful, and does not infringe on third-party rights. By posting content, you grant Suppcity a non-exclusive, perpetual, royalty-free, worldwide license to use, reproduce, modify, and distribute your content in any media.

Suppcity reserves the right to remove or edit user-generated content that is deemed inappropriate, offensive, or in violation of these Terms.

5. Product Availability and Pricing

All prices on Suppcity.com.au are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless otherwise stated. Product availability is subject to stock levels, and we strive to keep our inventory information accurate. In rare cases, we may cancel orders due to:

Product unavailability.
Pricing errors (e.g., typographical errors).
Suspected fraudulent activity.

If an order is canceled, we will notify you promptly via email and issue a full refund for any payments made. Prices are subject to change without notice, but changes will not affect orders already confirmed.

6. Order Process and Acceptance

The order process is as follows:

Your order constitutes an offer to purchase products from Suppcity under these Terms.
Order confirmation emails serve as acknowledgment of your offer, not acceptance.
Acceptance occurs only when we dispatch your item(s) and send a shipment confirmation email.

We reserve the right to refuse or cancel orders at our discretion, including for reasons such as unavailability, pricing errors, or suspected fraud. If your order is canceled, we will notify you and process any applicable refunds promptly.

7. Shipping and Delivery

We are committed to delivering your orders efficiently, but delivery dates are estimates and may vary due to factors beyond our control (e.g., courier delays, weather conditions). For detailed information, please review our Shipping Policy.

If you experience delivery issues, such as non-delivery or damaged packages, please contact us immediately for assistance. We may require proof of the issue, such as photos of damaged packaging.

8. Returns and Refunds

We offer a customer-friendly return policy:

Change of Mind Returns: Unopened, unused items can be returned within 30 days of delivery for a full refund, including original shipping costs.
Faulty or Incorrect Items: Products that are faulty, damaged, or not as described are eligible for a remedy (refund, replacement, or repair) under the Australian Consumer Law.

For complete details, including eligibility and return procedures, please read our Returns and Refunds Policy.

9. Promotions and Discounts

Suppcity may offer promotions, discount codes, or special offers from time to time. These are subject to specific terms, such as:

Expiration dates or limited availability.
Single-use restrictions per customer or household.
Exclusions on certain products or categories (e.g., clearance items).

Promotional offers cannot cannot be combined unless explicitly stated. Suppcity reserves the right to modify or cancel promotions at any time without notice.

10. Third-Party Services and Links

Suppcity may include links to third-party websites or services, such as payment gateways or social media platforms. We are not responsible for the content, security, or practices of these external sites. Accessing third-party services is at your own risk, and we encourage you to review their terms and policies.

11. Limitation of Liability

To the fullest extent permitted by law, Suppcity disclaims all warranties, express or implied, regarding the accuracy, reliability, or availability of our services. We are not liable for:

Business losses (e.g., lost profits or opportunities).
Indirect, incidental, or consequential damages arising from your use of our services.
Issues caused by events beyond our control (e.g., natural disasters, cyber-attacks).

Your rights under the Australian Consumer Law are unaffected by these Terms, and you may be entitled to remedies for non-excludable guarantees.

12. Termination of Use

We reserve the right to suspend or terminate your access to Suppcity Services if you:

Violate these Terms or any other Suppcity policies.
Engage in fraudulent, abusive, or harmful behavior.
Misuse our services in a way that impacts other users or our operations.

You may cancel your account at any time by contacting us at [email protected]. Upon termination, certain obligations (e.g., intellectual property, limitation of liability) will survive.

13. Children and Age Restrictions

Suppcity’s products and services are not intended for purchase by children. Customers under 18 years old must use Suppcity Services under the supervision of a parent or legal guardian. We do not knowingly collect personal information from individuals under 18 without parental consent.

14. Force Majeure

Suppcity is not liable for delays or failures to perform our obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters (e.g., floods, earthquakes).
Acts of war, terrorism, or civil unrest.
Technical failures (e.g., server outages, cyber-attacks).
Government restrictions or pandemics.

We will make reasonable efforts to notify you of such events and resume services as soon as possible.

15. Dispute Resolution

If you have a concern, please contact us at [email protected] to resolve the issue informally. If we cannot reach a resolution, disputes will be handled in accordance with the laws of Victoria, Australia, and may be referred to mediation or arbitration before proceeding to court.

16. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on our website, and the Last updated date will be revised. Continued use of Suppcity Services after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from or related to these Terms or your use of Suppcity Services will be resolved in the courts of Victoria, unless otherwise required by law.

18. Accessibility

Suppcity is committed to making our website and services accessible to all users, including those with disabilities. If you encounter accessibility barriers, please contact us at [email protected], and we will work to accommodate your needs.