Privacy Policy

Last updated: March 2026

At Suppcity.com.au, your privacy is important to us. This Privacy Policy explains how Suppcity Australia (“Suppcity”, “we”, “our”, or “us”) collects, uses, and safeguards your personal information through our website, services, and customer interactions ("Suppcity Services").

1. What Information Do We Collect?

Information You Provide

We collect information that you directly provide when you use Suppcity Services, such as:

Name, address, and contact details
Payment and billing information
Account details and communication records
Product reviews, queries, and feedback

Automatic Information

When you interact with our site, we automatically collect certain data, including:

Your IP address and browser type
Pages visited, time spent, and clickstream paths
Device and usage information

We use cookies and similar tools to personalize your experience. Read more in our Cookies Policy.

Information from Third Parties

We may receive updated address details from our courier partners, payment confirmations from banks, or marketing insights from trusted service providers.

2. How Do We Use Your Information?

To fulfill your orders and provide customer service
To personalize your shopping experience and product suggestions
To communicate about orders, returns, and offers (if opted-in)
To prevent fraud and ensure platform security
To meet legal obligations such as tax and financial reporting

3. Cookies & Tracking Technologies

Cookies, device identifiers, and similar technologies help us improve website performance, remember your settings, and deliver targeted content. You can manage cookies via your browser settings. However, disabling them may affect site functionality.

4. Sharing Your Information

Trusted Service Providers

We share necessary information with payment processors, shipping companies, IT providers, and email platforms—only for the purposes of operating Suppcity Services. These partners must protect your data and cannot use it for unrelated purposes.

Legal Requirements

We may disclose your information if required by law or to respond to valid legal processes (e.g., subpoenas or court orders).

Business Transfers

If Suppcity is involved in a merger, acquisition, or asset sale, your personal information may be transferred under the terms of this Privacy Policy.

5. Secure Payment Processing

Suppcity uses Shopify and Stripe to process payments securely, ensuring your financial information is handled with the highest standards of security. Shopify integrates Stripe’s robust payment infrastructure to provide a seamless and protected checkout experience.

Stripe’s Security Measures

Stripe employs advanced security protocols to safeguard your payment data, including:

PCI-DSS Compliance: Stripe adheres to the Payment Card Industry Data Security Standard (PCI-DSS), ensuring that cardholder data is processed, stored, and transmitted securely.
End-to-End Encryption: All payment information is encrypted using Transport Layer Security (TLS) during transmission, protecting it from unauthorized access.
Tokenization: Stripe replaces sensitive card details with unique tokens, meaning your full card information is never stored on our servers or Shopify’s.
Fraud Detection: Stripe Radar, an AI-powered fraud prevention tool, analyzes transactions in real-time to detect and block suspicious activity.
3D Secure Authentication: Stripe supports 3D Secure (e.g., Verified by Visa, Mastercard SecureCode) for an additional layer of verification during checkout.

Our Commitment to Secure Payments

At Suppcity, we ensure that your payment process is secure and reliable by:

Using Shopify’s secure checkout system, which is regularly audited for vulnerabilities.
Not storing your full payment details on our servers; only tokenized data is retained for future transactions (e.g., saved payment methods).
Monitoring transactions for unusual activity and promptly addressing any issues.
Providing clear confirmation of successful payments via email, including order details and expected delivery timelines.

If you encounter any issues during payment or suspect unauthorized transactions, please contact us immediately at [email protected]. We work closely with Shopify and Stripe to resolve payment-related concerns swiftly.

6. Data Security

Encryption of sensitive data during transmission
PCI-DSS compliance for payment handling
Restricted access to stored personal data
Regular security audits and vulnerability assessments

We encourage you to maintain the confidentiality of your password and account access credentials to further protect your information.

7. Advertising and External Links

Third-Party Advertisements

Suppcity Services may feature third-party ads or links. These partners may collect limited interaction data using cookies or pixels. We recommend reviewing their privacy policies separately.

Ad Personalization

We may use non-personalized hashed identifiers to show more relevant ads based on your interests. You can adjust ad preferences through your browser or opt-out programs if desired.

8. Your Rights and Choices

Update your details through Your Account
Opt-out of marketing emails anytime
Manage or disable browser cookies
Request access to or deletion of your personal data via [email protected]

You may also request a copy of the personal data we hold about you, subject to verification of your identity.

9. Account and Access Information

Registered users can access and update:

Contact information
Shipping and billing addresses
Order history
Saved payment methods
Communication preferences

For assistance accessing or deleting your data, contact us at [email protected].

10. Children’s Privacy

Suppcity Services are not intended for children under 18 years old. We do not knowingly collect personal data from minors. Parental or guardian involvement is required for anyone under 18.

11. Data Retention & International Transfers

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting obligations (generally at least seven years).

International Transfers

Suppcity may use secure servers or cloud services located outside Australia. We apply appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains protected globally.

12. Privacy Policy Updates

We may update this policy as our services evolve or to comply with legal requirements. Significant changes will be communicated where required, such as via email or a website notice. Your continued use of Suppcity Services after updates constitutes your acceptance of the new terms.